When you make a booking you guarantee that you have the authority to accept and do accept the terms of these booking conditions on behalf of your party. As soon as we accept your deposit or payment and issue our confirmation invoice, a contract exists between us. These booking conditions along with other information in this brochure set out the terms and conditions of the contract between us. We reserve the right to refuse any booking.

No variations to these conditions shall be valid unless agreed by us in writing. Anatolian Sky is a trading name of World Sky Travel Ltd., (administrative offices: Anatolian House, 81 Warwick Road, Solihull,West Midlands, B92 7HP) and are members of ABTA. It is agreed by all parties that this contract is deemed to have been made at our

administrative offices and that disputes arising from the contract will be heard in the English courts, unless the customer chooses Scotland or Northern Ireland.

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency.We provide this security by way of an ATOL (number 2672) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 2672.

In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. If you book arrangements other than a package holiday from this brochure, your monies are protected by way of a bond held by ABTA.

We are a member of ABTA, membership number G4234/V4937.We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and

administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with

restricted liability on you in respect of costs. Further information on the Code and arbitration can be found at www.abta.com

(i) We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

ii) When you make your booking you must pay a deposit of £125 per person. (25% per person for tailor-made holidays). However, in some cases, such as when we have to make special flight arrangements, for whatever reason, or when we need to pay a hotel in advance (which can be part of the agreement related to early

booking discounts) we may need to request an additional payment at the time of booking, on top of your standard deposit.We will quote the increased deposit amount before we confirm your booking and wants it has been confirmed terms and conditions will not change. The balance of the price of your travel arrangements must be

paid at least 8 weeks before your departure date. Full payment is required for all bookings made within eight weeks of departure. If the deposit and/or balance is not

paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. Please note that all payments made by credit card for your final balance payment (this excludes your deposit payment) will be subject to a 2% surcharge. All monies you pay to the travel agent are held by him on our behalf at all times.

The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 1st July 2009 in relation to the following currencies: Euro 1.12, US Dollar 1.60, Turkish Lira 2.51.

(iii) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price) or cancelling and receiving a full refund of all monies paid, except for any amendment charges.We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Once your booking has been confirmed, if you wish to change your travel arrangements, we will do our best to meet your requirements where it is possible for us to do so. If we can make the required alteration e.g. to departure airport, date or duration, there will be an administration charge of £25 per person per change (£50 per person per change for Tailor-made, Two Centre Holidaysand some scheduled flights). Please note that if any such changes incur costs which exceed this amount, these charges will be passed on to you. You should be aware that such charges may increase significantly as you get closer to your departure date so it is best to contact us as soon as possible.

Unfortunately, departure dates can only be amended within the same season, otherwise normal cancellation charges will apply. No charge will be made, however, for amendments which involve solely the addition of car hire, insurance or additional arrangements if extra clients are travelling on the same holiday. All amendments must be notified to us in writing by the person who made the booking or your travel agent. If the number of persons booked changes, the holiday price will be recalculated on the basis of the new party size.

Some travel arrangements (e.g. contracted charter airlines flight tickets or flight tickets purchased from certain airlines and certain hotel bookings) may not be refundable or transferable after a reservation has been made. An alteration request may incur a cancellation charge of up to 100% of that particular part of the holiday arrangement.

You, or any member of your party, may cancel your travel arrangements at any time. If you or any member of your party has to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us by the person who made the booking or your travel arrangement on your behalf by recorded delivery post and charges will be applied from the date the letter is received according to the scale below. The charges are applied as a percentage of the holiday cost excluding amendment charges and insurance premiums which are non refundable in the event of cancellation. More than 56 days Loss of deposit

 

42-56 days 40% of holiday cost

29-42 days 50% of holiday cost

15-28 days 60% of holiday cost

7 -14 days 90% of holiday cost

Less than 7 days 100% of holiday cost

 

Important note: It is a condition of booking that you take the holiday insurance we recommend or arrange insurance for your party with comparable or better cover.World Sky Travel Ltd, trading as Anatolian Sky is an appointed representative of Cover-More Insurance Services Ltd which is authorised and regulated by the Financial Services Authority FSA no: 312172. If you have taken out holiday insurance you may be able to recover the cancellation charges or any other losses, please check your policy for details.

 

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest

possible date.We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out below except where the cancellation arises due to reasons of force majeure:

 

More than 56 days Nil

43 - 56 days £5

29 - 42 days £10

15 - 28 days £15

0 - 14 days £20

 

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer.We do this by listing carriers to be used or likely to be used as follows: Turkish Airlines (TK), Cyprus Turkish Airlines (CTA), Monarch (MON), TUI, JET2, British Airways (BA), Pegasus Airlines (PGT). Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard, changes of airport between Gatwick, Heathrow, Luton and Stansted. If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will

refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

 

More than 56 days Nil

43 - 56 days £5

29 - 42 days £10

15 - 28 days £15

0 - 14 days £20

 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Advance registration. At the time of booking it may not be possible to confirm flight details, due to airline schedules not being finalised. Should this be the case, you will be informed at the time of booking and on your confirmation invoice. The deposit paid will confirm your accommodation only. If your chosen flights are not confirmed or a suitable alternative offered, a full refund of any money received by us will be given. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If the problem cannot be resolved you must obtain a Client Comment Form from the representative for completion. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Anatolian House, 81 Warwick Road, Solihull,West Midlands, B92 7HP giving your booking reference and all other relevant information. Please request a Client Dissatisfaction Form which the party leader must complete with full and final details of any dissatisfaction.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage.We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices: Anatolian House, 81 Warwick Road, Solihull, West Midlands, B92 7HP, Tel: 0845 365 10 20. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care,could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates .We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require. At the time of publishing the brochure, British passport holders are required to purchase a visa on arrival in Turkey at a cost of £10 payable by a £10 sterling (not Scottish) banknote. In all cases passport holders should have a minimum of 3 months validity after your return home. Visas are not required for North Cyprus. Travellers who may wish to visit South Cyprus on their passport at a later date are advised to ask the immigration staff to put the entry stamp on a separate sheet of paper rather than in their passport to avoid future problems.

12. Force Majeure - This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example. War, threat of war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemics, health risks, adverse weather conditions, technical problems with transport including changes due to schedules being cancelled or changed by the airline, airports or ports being closed or congested and all other similar events.

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. Unless the excursion is operated by our own local company (ASH Travel Agency and Unique Cyprus Travel) for any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us; in this case, we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the excursion operator.

• Check in for both outward and return flights is at least 2 hours prior to the departure times shown on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result, nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons.

• If you have booked flight only it is very important that you reconfirm your return flight at least 48 hours before departure. The company can accept no responsibility for clients who fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar circumstances.

• All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients,

property and/or any third party. Please note that we reserve the right to terminate without notice the holiday arrangements of any client who, in our absolute discretion, behaves in a way which is disruptive and affects the enjoyment of other holidaymakers, or in a way which threatens to cause or does cause distress, annoyance, damage, or danger to Anatolian Sky staff, customers or to our suppliers. In the event of such termination no compensation will be paid and the client will be liable for any costs incurred as a result of their behaviour or of the termination of this contract. Airlines have the right to refuse to carry, at the absolute discretion of the captain, any passenger who they feel for whatever reason may be disruptive to fellow passengers or airline staff.

If there is a significant flight delay, the airline should provide you with refreshments according to the time of day. Travel insurance does offer cover against extensive delays and it is a condition of booking that you purchase such cover.

This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.We have taken every care in ensuring that the information in the brochure is correct at the time of publication. However, we are sure you will appreciate that subsequently minor alteration may arise. In such cases and if we are forewarned we will make every effort to advise you as soon as reasonably possible. This brochure was published in October 2009 and the prices within are valid from 1st November 2009 until the publication of any revised edition. Holidays in this brochure operate from 1st November 2009 until 31st March 2011.